SkillHub

Terms and Conditions

Read our terms of service carefully to understand how we operate and protect you.

SkillHub — Terms of Service, Privacy Policy & Refund Policy

Last Updated: 04/06/26

Website: https://skillhub.ac

Contact: https://discord.gg/skillhub

Welcome to SkillHub. These Terms of Service, Privacy Policy, and Refund Policy govern your access to and use of our website, digital products, software, accounts, services, and support channels.

By accessing our website, purchasing from SkillHub, or using any of our products or services, you agree to be bound by these terms. If you do not agree with these terms, you should not use our website or purchase our products.

1. About SkillHub

SkillHub is a digital marketplace focused on online gaming-related digital products, software, accounts, tools, and services.

All products sold by SkillHub are digital and may be delivered through automated systems, customer dashboards, email, Discord, tickets, or other official delivery channels.

SkillHub operates internationally. By using our services, you confirm that you understand and accept these terms in English.

2. Eligibility

By purchasing or using SkillHub services, you confirm that:

  • You are legally allowed to make online purchases in your country or region.
  • You are at least the minimum age required by your local laws to use digital services.
  • If you are under the age of legal majority, you have permission from a parent or legal guardian.
  • You will provide accurate and truthful information when placing an order.

SkillHub reserves the right to refuse service, cancel orders, or restrict access if we believe a user is violating these terms.

3. Digital Products

All products sold on SkillHub are digital products.

Digital products may include, but are not limited to:

  • Software
  • Game-related digital tools
  • Accounts
  • Licenses
  • Access keys
  • Subscriptions
  • Digital services
  • Setup files
  • Customer support access

Because these are digital products, delivery may occur immediately after payment confirmation.

Once a digital product has been delivered, accessed, downloaded, activated, or used, it is considered fulfilled.

4. Product Delivery

Products may be delivered through:

  • Email
  • Website dashboard
  • Discord
  • Ticket system
  • Manual delivery by staff
  • Automatic delivery system
  • External platform or service

Delivery times may vary depending on the product, payment method, stock availability, fraud checks, or technical issues.

SkillHub is not responsible for delays caused by incorrect customer information, payment verification issues, third-party payment processors, or platform outages.

5. Customer Responsibility

By purchasing from SkillHub, you agree that you are responsible for:

  • Reading the product description before purchasing.
  • Checking compatibility requirements.
  • Understanding the nature of the product.
  • Following installation or usage instructions.
  • Keeping your account credentials secure.
  • Using the product at your own risk.
  • Contacting support before opening disputes or chargebacks.
  • Ensuring that the product is suitable for your device, platform, region, and intended use.

SkillHub is not responsible for issues caused by customer misuse, lack of technical knowledge, failure to follow instructions, unsupported systems, or third-party restrictions.

6. Third-Party Platforms

SkillHub is not affiliated with, sponsored by, endorsed by, or officially connected to any game developer, publisher, platform, marketplace, or third-party company unless explicitly stated.

All trademarks, game names, logos, brands, and product names belong to their respective owners.

SkillHub does not control third-party platforms and is not responsible for actions taken by them, including but not limited to:

  • Account bans
  • Account suspensions
  • Account restrictions
  • Product patches
  • Game updates
  • Server issues
  • Anti-cheat systems
  • Platform policy changes
  • Account recovery actions
  • Access limitations

Customers understand that third-party platforms may change their systems at any time, and such changes may affect product functionality.

7. Account Products

If SkillHub sells or delivers account-based products, the customer agrees that:

  • Account details must be checked immediately after delivery.
  • Login information should be changed when possible.
  • Security settings should be updated by the customer after delivery.
  • The customer is responsible for maintaining access after delivery.
  • SkillHub is not responsible for account loss caused by customer actions.
  • SkillHub is not responsible for bans, restrictions, recoveries, or changes made by third-party platforms.

Account replacement or support may be offered only when explicitly stated in the product description or replacement policy.

8. Software Products

If SkillHub sells software-based products, the customer agrees that:

  • Software compatibility must be checked before purchase.
  • Some products may require specific operating systems, settings, or dependencies.
  • Updates may be required for continued functionality.
  • Temporary downtime, maintenance, or instability may occur.
  • SkillHub does not guarantee permanent compatibility with third-party platforms.
  • The customer must follow all setup and usage instructions carefully.

Support may be denied if the customer modifies files, shares access, attempts to bypass restrictions, misuses the software, or violates these terms.

9. License & Usage Rights

When purchasing software or digital access from SkillHub, you receive a limited, non-transferable, non-exclusive license to use the product for personal use only.

You do not purchase ownership of the software, source code, systems, files, brand, or intellectual property.

You may not:

  • Resell the product without permission.
  • Share your license or access.
  • Leak files, keys, accounts, or private materials.
  • Reverse engineer, crack, modify, decompile, or tamper with the product.
  • Attempt to bypass authentication systems.
  • Distribute copies of the product.
  • Use the product for unlawful purposes.
  • Abuse support or delivery systems.

Violation of this section may result in termination of access without refund.

10. Payments

SkillHub may accept payments through third-party payment processors, crypto payments, cards, wallets, or other available payment methods.

By purchasing, you agree that:

  • Prices may change at any time.
  • Payment must be completed before delivery.
  • Orders may be held for fraud checks.
  • Orders may be refused or canceled at SkillHub’s discretion.
  • Payment processor fees are not controlled by SkillHub.
  • Chargebacks, disputes, or payment reversals may result in account suspension.

Fraudulent payments, unauthorized transactions, or abusive disputes may result in a permanent ban from SkillHub services.

11. Chargebacks & Payment Disputes

Customers must contact SkillHub support before opening a chargeback, dispute, or payment claim.

Opening a chargeback without contacting support may result in:

  • Immediate suspension of services.
  • Revocation of product access.
  • Blacklisting from future purchases.
  • Denial of support.
  • Evidence submission to the payment processor.

False or abusive chargebacks are considered a violation of these terms.

Refund Policy

12. General Refund Policy

Because SkillHub sells digital products, all sales are generally final once the product has been delivered, accessed, downloaded, activated, or used.

Refunds are not guaranteed and are reviewed case by case.

By purchasing from SkillHub, you understand and agree that digital products cannot always be returned in the same way as physical products.

13. Refunds May Be Approved When

A refund may be approved if:

  • The product was not delivered.
  • The customer was charged twice for the same order by mistake.
  • SkillHub delivered the wrong product.
  • A verified technical issue makes the product completely unusable and SkillHub cannot provide a fix, replacement, or store credit.
  • The order was canceled before delivery.
  • SkillHub determines that a refund is appropriate.

Proof may be required, including screenshots, order IDs, error messages, device information, or support conversations.

14. Refunds Will Not Be Approved When

Refunds will not be approved for:

  • Change of mind after purchase.
  • Failure to read the product description.
  • Failure to check compatibility.
  • Customer misuse.
  • Ignoring instructions.
  • Temporary downtime or maintenance.
  • Third-party bans, suspensions, or restrictions.
  • Game updates or platform changes.
  • Unsupported devices or systems.
  • Sharing, leaking, or reselling the product.
  • Violation of these terms.
  • Attempted fraud or abuse.
  • Buyer’s remorse.
  • Products already delivered, accessed, downloaded, activated, or used.

15. Replacement Policy

In certain cases, SkillHub may offer a replacement instead of a refund.

A replacement may include:

  • New account access
  • New license key
  • Product fix
  • Updated software version
  • Store credit
  • Alternative product
  • Manual support assistance

Replacements are offered at SkillHub’s discretion and may depend on the specific product purchased.

Replacement eligibility may be limited by time, product type, customer behavior, and proof provided.

16. Store Credit

SkillHub may offer store credit instead of a refund.

Store credit:

  • Can be used for future purchases.
  • Cannot be withdrawn as cash.
  • Cannot be transferred unless approved.
  • May expire if stated by SkillHub.
  • May be denied if the customer violates these terms.

Support Policy

17. Customer Support

SkillHub provides support through official channels only.

Official support channels may include:

  • Discord
  • Ticket system
  • Email
  • Website dashboard
  • Live chat, if available

To receive support, customers may be required to provide:

  • Order ID
  • Email address used for purchase
  • Payment proof
  • Screenshots
  • Error messages
  • Device or system details
  • Description of the issue

SkillHub is not responsible for support requests sent through unofficial channels.

18. Support Limitations

Support may be limited, delayed, or refused if:

  • The customer is abusive or disrespectful.
  • The customer spams support.
  • The customer provides false information.
  • The customer refuses to follow instructions.
  • The product was shared, leaked, modified, or resold.
  • The customer opened a false dispute or chargeback.
  • The issue is caused by third-party platforms.
  • The customer violated these terms.

SkillHub reserves the right to end support at its discretion.

Privacy Policy

19. Information We Collect

SkillHub may collect information necessary to process orders, deliver products, provide support, and protect against fraud.

This information may include:

  • Name or username
  • Email address
  • Discord ID
  • IP address
  • Order history
  • Payment status
  • Support messages
  • Device or system information
  • Website usage data
  • Fraud prevention data

SkillHub does not intentionally collect unnecessary personal information.

20. How We Use Information

SkillHub may use collected information to:

  • Process orders
  • Deliver digital products
  • Provide customer support
  • Verify payments
  • Prevent fraud
  • Improve website performance
  • Enforce these terms
  • Resolve disputes
  • Protect SkillHub, customers, and systems

We do not sell personal information to third parties.

21. Payment Information

SkillHub does not directly store full payment card details unless explicitly handled by a secure payment provider.

Payments may be processed by third-party payment processors. These providers may collect and process payment information according to their own privacy policies.

SkillHub is not responsible for the privacy practices of third-party payment processors.

22. Cookies & Tracking

SkillHub may use cookies or similar technologies to:

  • Keep users logged in
  • Improve website performance
  • Analyze traffic
  • Remember preferences
  • Prevent fraud
  • Improve the customer experience

Users may disable cookies in their browser settings, but some website features may not function properly.

23. Data Protection

SkillHub uses reasonable security measures to protect customer information.

However, no online service can guarantee complete security. By using SkillHub, you understand that digital communication and online transactions always carry some risk.

Customers are responsible for keeping their own accounts, emails, passwords, and devices secure.

24. Data Sharing

SkillHub may share limited information only when necessary with:

  • Payment processors
  • Fraud prevention services
  • Hosting providers
  • Support platforms
  • Delivery systems
  • Legal authorities, if required

SkillHub does not sell customer data.

25. Data Retention

SkillHub may retain customer data for as long as necessary to:

  • Complete orders
  • Provide support
  • Prevent fraud
  • Handle disputes
  • Comply with legal or business obligations
  • Maintain transaction records

Customers may contact SkillHub to request data review or deletion, where applicable.

Rules of Use

26. Prohibited Conduct

Users may not:

  • Use SkillHub for fraud.
  • Submit false payment information.
  • Open false disputes or chargebacks.
  • Abuse support staff.
  • Harass, threaten, or insult staff or customers.
  • Attempt to hack, attack, or disrupt SkillHub systems.
  • Resell products without permission.
  • Share, leak, or distribute private files or access.
  • Attempt to bypass authentication.
  • Reverse engineer or crack software.
  • Use multiple accounts to abuse promotions or policies.
  • Impersonate SkillHub staff.
  • Violate applicable laws.

Violation of these rules may result in account suspension, product access removal, denied support, and refusal of future service.

27. Service Availability

SkillHub aims to provide reliable service, but we do not guarantee uninterrupted availability.

Products, websites, dashboards, or support systems may be unavailable due to:

  • Maintenance
  • Updates
  • Technical issues
  • Third-party outages
  • Security checks
  • Payment processor issues
  • Platform changes
  • Unexpected events

Temporary unavailability does not automatically qualify for a refund.

28. Product Updates

SkillHub may update, modify, replace, or discontinue products at any time.

Updates may be released to improve functionality, security, compatibility, or user experience.

SkillHub is not required to provide lifetime updates unless explicitly stated in the product description.

29. Limitation of Liability

To the maximum extent permitted by law, SkillHub is not responsible for:

  • Loss of accounts
  • Account bans
  • Account restrictions
  • Loss of progress
  • Loss of data
  • Loss of profit
  • Payment processor issues
  • Third-party platform actions
  • Customer misuse
  • Indirect damages
  • Service interruptions
  • Unauthorized access caused by customer negligence

Customers use SkillHub products at their own risk.

30. No Guarantee

SkillHub does not guarantee that any product will meet every customer expectation, remain compatible forever, or be unaffected by third-party updates.

All digital products are provided according to their description at the time of purchase.

31. Termination of Access

SkillHub may suspend, restrict, or terminate customer access without refund if the customer:

  • Violates these terms.
  • Abuses support.
  • Shares or resells products.
  • Opens fraudulent disputes.
  • Attempts to damage SkillHub systems.
  • Engages in suspicious or harmful behavior.
  • Uses the service in a prohibited way.

32. Changes to These Terms

SkillHub may update these Terms of Service, Privacy Policy, and Refund Policy at any time.

Changes become effective once published on the website or official communication channels.

Continued use of SkillHub after changes means you accept the updated terms.

33. Contact Information

For questions, support, refund requests, or privacy-related concerns, contact SkillHub through our official channels:

Business Email: [email protected]

Discord: https://discord.gg/skillhub

Website: https://skillhub.ac

34. Final Agreement

By purchasing from SkillHub, creating an account, accessing our website, using our products, or contacting support, you confirm that you have read, understood, and agreed to these Terms of Service, Privacy Policy, and Refund Policy.

If you do not agree, you must stop using SkillHub services immediately.